Acceptable use policy

1. Lawful and authorised use

Use CleaningCentral only for lawful business purposes and within the Customer’s purchased scope. Users must have authority to access the workspace, content and connected services they use.

2. Prohibited conduct

• Accessing or attempting to access another customer’s workspace, account, credentials or data.
• Circumventing permissions, metering, plan restrictions, sending limits or security controls.
• Introducing malware, harmful code, credential harvesting, denial-of-service activity or unauthorised scanning.
• Using the service for fraud, deception, unlawful discrimination, harassment, threats, exploitation or illegal goods or services.
• Uploading content that infringes privacy, confidentiality, intellectual property or other rights.
• Reselling, copying, reverse engineering or scraping the service except where law expressly prevents restriction.
• Using automated access that is not documented or approved, or placing unreasonable load on the service.

3. Email, SMS and marketing

The Customer must have the consent or other lawful authority required for each recipient and destination; accurately identify the sender; include a functional unsubscribe or opt-out where required; keep suppression records; and honour requests within the legal period. Purchased, harvested or unlawfully obtained lists are prohibited.

US email must comply with CAN-SPAM and applicable state law. Australian messages must comply with the Spam Act 2003. New Zealand messages must comply with the Unsolicited Electronic Messages Act 2007. UK and EEA messages must comply with applicable privacy and electronic-communications law. These are minimum rules; a stricter destination rule may apply.

4. Sensitive information

Do not place payment card data, passwords, government identifiers, tax file numbers, bank credentials, health information or other high-risk information into ordinary notes, messages, uploads or template fields. Use only a specifically supported protected field and workflow where the collection is lawful and necessary.

5. Websites, domains and content

Customers using website tools must own or control their domain and content; provide required business, privacy, cookie and marketing notices; keep claims accurate; and comply with accessibility, consumer and advertising law. Malicious scripts, deceptive forms and unauthorised tracking are prohibited.

6. Connected services

Connections must use the Customer’s own authorised provider account unless the order expressly provides a managed service. The Customer must comply with provider terms and must not use a connection to exceed provider limits or send prohibited content.

7. Enforcement

We may block an action, quarantine content, pause sending, restrict a connection or suspend access where reasonably necessary to protect people, the service or a provider, or to comply with law. We will use proportionate measures and provide notice and a remedy path where practical. Serious or repeated breaches may result in termination.

8. Reporting

Report suspected abuse or unauthorised access to contact@cleaningcentral.net with enough information for us to investigate. Do not include unnecessary sensitive information in the report.